How can I track my order?

If you want to check the delivery status of your order, you can find the most updated tracking information by visiting your page and view “My Orders” for more information.
Please note, depending on how the supplier ships your order, there may not be full tracking information available.

Why didn’t my order go through?

If your order didn’t go through and was denied, it may be possible that your payment was declined. Here are a few reasons why that may have happened:

  • The card is expired.
  • The card was reported as stolen or frozen.

If you are using a debit card, be sure it has a CVV and can be billed as a credit card.

How long does shipping take?

Orders typically ship within 2-3 days. Shipping times vary based on the individual suppliers and destination.
To view estimated shipping times for your orders, please visit your Order History and choose “My Orders” for more information. You can track your order’s delivery progress at any time from this area.

How much does shipping cost?

We offer free shipping within Jordan for all orders above 50JOD. Shipping prices are also associated with the minimum order amount and is displayed at front page and checkout. If shipping costs applies, it depends on the minimum amount for the ordered items and destination of your order.

How do I provide or change my shipping address?

At the time of placing your order on Warredly, you can change the shipping address in your shopping cart.
If you require to change your shipping address, you can go to your “Account” page and click “Contact Supplier” to submit a new shipping address.
Once your order has been shipped, it’s not possible to change the shipping address.

How do I return a product?

Customers can return any items within 7 days of receiving the item and where the seal has not been broken.
Costs of Returns: Unless the supplier shipped the item in error or the delivered item is damaged or defective, the customer must pay the costs for return shipping.
Return method: In order to initiate a return, you need to submit RMA inquiry in your Account page, select the order in the RMA ticket and provide your return reasons.

Can I exchange an item?

We do not offer item exchanges, but we may be able to help replace an order if it doesn’t meet your satisfaction or if it was different than its original description.

What payment methods does Warredly accept?

We currently accept payments through the following payment methods:
1- Visa
2- Mastercard
3- Bank Credit/Debit Cards

– Our payment provider is PayFortthe most Trusted online payment gateway in the Middle East.

– We do not accept cash, bank transfer, or payment in installments.

– All payments are made in Jordanian Dinars (JOD).

– If your credit card is used for a payment in foreign currency, most banks will allow you to pay, and they may charge a fee for this service. Please check with your bank to see if you can make international payments.

 

How do I get help with my order?

For assistance with your orders, please contact our Customer Support at:

  • E-mail: support(a)warredly.com
  • Telephone: +(962) 7 8864 7873

Or submit a support ticket through our support portal:

  • http://support.warredly.com

Where can I find an invoice for my order?

You can find your order invoice in your Order History and expand order details.
In addition, the order confirmation email you received can be used as an invoice for your records.

How can I create an account?

You can create an account on Warredly simply by providing a valid Jordanian mobile number, email address and your name. Please visit www.warredly.com or download our mobile apps to create an account and become our customer.
You can find our mobile apps at the these links:
  • Apple App Store
  • Google Play Store

How do I unsubscribe from Warredly newsletter?

You can unsubscribe from our newsletter and email communications by following these steps:
  1. Visit your “Account” page.
  2. Click “Newsletter Subscription” on the left panel
  3. Check the appropriate settings to change your type of notifications.

How do I change the e-mail address associated with my account?

To change your email address, please follow these steps:
  1. Visit your “Account” page
  2. Click “My Account” on the left panel
  3. Click on “edit” under your account information
  4. Update your email address in the e-mail text box Once your new e-mail is saved, a confirmation email will be sent to your new address
  5. Click the confirmation link in the email you receive. You are all set!

How do I reset my password?

To change your password, please follow these steps:
  1. Visit your “Account” page.
  2. Click “My Account” on the left panel.
  3. Click on “Change Password” under your account information.
  4. Enter your old and new password in the boxes next to “Password”.
  5. Click “Save”.

What can I do if I forgot my password?

To reset your password, please follow these steps:
  1. Click Login
  2. Click “Forgot Password”
  3. Enter your Email Address and click “Submit”. You will receive a confirmation email to reset your password.

How do I change my phone number?

To reset your phone number, please follow these steps:
  1. Visit you “Account” page
  2. Click “My Account” on the left panel
  3. Click “Account information” and send a new verification code to the number provided to reset your phone number
  4. After your text the code, you’ll receive a confirmation text message to confirm your changes.

Why is my account blocked?

There may be certain instances when we block your account as a safety precaution to protect your financial information. To unlock your account, you can submit a ticket via our support portal, visit our contact us page or e-mail support(a)warredly.com and one of our representatives will help you identify the issue and recover your account.

How do I delete my account?

You can delete your account by sending an e-mail titled “Account deletion” from your registered account e-mail address to support(a)warredly.com .

How can I submit a product review?

  1. Buy a product.
  2. Find the product in our listing or in your order history and select “Reviews” tab.
  3.  Provide a star rating with or without providing comments.
  4. Ratings are typically published within 2-3 days.
  5. Once a review has been submitted and displayed to other customers.

What is OFAC?

OFAC is the Office of Foreign Assets Control of the US Department of the Treasury administers and enforces economic and trade sanctions based on US foreign policies.

  • Warredly.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions